Trust and safety

Safety is part of the product, not a page added before launch.

ShopWithNaija must protect merchant accounts, customer information, payments and platform reputation with clear controls, transparent policies and traceable decisions.

Least accesspermission model
Encryptedsecrets and transport
Auditedsensitive actions
01
Accounts

Verify identity and protect ownership.

Public merchant authentication must support secure sessions and stronger verification for payout or bank-account changes.

  • ✓Verified email or phone.
  • ✓MFA-capable authentication.
  • ✓Owner, staff, support, finance and admin roles.
  • ✓Session revocation and audit history.
02
Data

Keep every store isolated.

Server-side ownership checks protect all reads and writes. Product media and generated assets remain linked to the correct tenant and retention policy.

  • ✓No browser-trusted tenant identifiers.
  • ✓Scoped database queries and object keys.
  • ✓Backup, export and deletion processes.
  • ✓Incident monitoring and response runbooks.
03
Marketplace

Respond to abuse and protect customers.

The operating model needs seller verification, content rules, fraud review, dispute processes and a way to pause harmful stores safely.

  • ✓Merchant KYC and review states.
  • ✓Prohibited-product and content policy.
  • ✓Customer complaint and escalation path.
  • ✓Evidence, appeal and enforcement records.
04
Official domain

Know when a ShopWithNaija page is genuine.

The official platform is shopwithnaija.top. A real merchant subdomain must end in .shopwithnaija.top. Similar-looking domains, unexpected payment links and requests for passwords or one-time codes should be treated as suspicious.

  • ✓Check the complete address before signing in or paying.
  • ✓ShopWithNaija staff will never request your password or one-time code.
  • ✓Use official support details shown on shopwithnaija.top.
  • ✓Report copied pages, deceptive ads and lookalike domains with screenshots and the full link.
TRUST PRINCIPLE

No one should need to guess what happened to their account or money.

Important actions need clear status, communication and history that support teams, merchants and finance can all understand.

READY WHEN YOU ARE

Turn what you sell into a store customers can trust.

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